Your order is normally dispatched out within 2-5 working days using Royal Mail
Overdue or Missing Parcels: If your package has not arrived and no collection card has been received, please check with your local sorting office to see if there are any undelivered packages for the relevant address.
If, after 3 weeks any packages remain undelivered they will be returned to us. In this case we will contact you and arrange for the package to be sent out again.
All problems must be reported to us within 7 days of despatch.
We have posted thousands of orders, and so far, we have not lost one! Touch wood!